"Policies"
EZ Tech Solutions – Customer Agreement & Legal Disclaimer
Customer Agreement:
By requesting service from EZ Tech Solutions, you (the “Customer”) agree to the following terms:
1. Scope of Services EZ Tech Solutions provides non-invasive, non-electrical, and non-licensed services including:
-Computer and laptop repair and support
-Wi-Fi and mesh network setup
-Smart home device configuration (plug-in devices only)
-Router and modem setup assistance
-Wireless (Wi-Fi) camera setup support
-App-based cloud configuration for smart devices
-VPN, DNS filter, and basic online privacy guidance
-Software and printer troubleshooting
2. No Licensed Electrical or Low-Voltage Work Performed
We do not offer any services that involve:
-Running cables through walls, ceilings, or floors
-Installing or wiring security cameras, thermostats, or alarms
-Connecting or modifying electrical wiring
-Any work that requires a Connecticut electrical or low-voltage license
3. No Structural or Construction Modifications
Our services are limited to plug-and-play setups. We do not drill, mount, cut, or modify walls, ceilings, electrical boxes, or wiring systems.
4. No Use of Third-Party Licensed Contractors
We operate independently and do not subcontract licensed electrical or HVAC professionals.
5. Customer Responsibility
The Customer is responsible for:
-Providing access to equipment and devices
-Ensuring equipment is in working condition
-Acknowledging that EZ Tech Solutions will not open or alter any electrical panels or internal wiring
6. Liability Waiver
EZ Tech Solutions is not responsible for:
-Damage to devices caused by manufacturer defects
-Loss of data due to malware or hardware failure
-Any incidents involving work performed outside of the agreed non-licensed scope.
Legal Disclaimer:
EZ Tech Solutions is a Connecticut-based independent service provider offering basic IT and smart
technology assistance. We are not affiliated with, endorsed by, or claiming to represent any other brands or
national service companies such as Geek Squad, Best Buy, Google, or Amazon.
-We operate fully within the boundaries of Connecticut law.
-We do not advertise or perform services that require a low-voltage, electrical, or HVAC license under
CT-DCP regulations.
-All services are provided based on customer’s request, and within the legal scope defined by state law.
7. Privacy & Legal Use
EZ Tech Solutions is not responsible for the placement or direction of any wireless cameras set up at the
request of the Customer. It is the Customer’s sole responsibility to ensure that the use of cameras complies
with all local, state, and federal laws, as well as any homeowner association (HOA), condo association, or
rental agreements.
We recommend Customers seek written approval if installing cameras that face:
-Neighboring homes or driveways
-Shared entrances or hallways in condos/apartments
-Public sidewalks beyond the immediate property boundary
EZ Tech Solutions will not install or configure any camera system where placement could result in a potential
invasion of privacy or violation of property rules. By proceeding with service, the Customer agrees to hold EZ
Tech Solutions harmless from any claims or liabilities resulting from improper camera use or placement.
Agreement Acknowledgment
By booking our services, you confirm that you:
-Have read and understood this agreement
-Acknowledge the limitations of the services offered
-Release EZ Tech Solutions from liability outside of this defined scope.